Basic spa etiquette for guests

SPA ETIQUETTE

To all the guests visiting the Spa, kindly note the following to assist the team to maintain the highest level of service at the Spa.

Use of all these facilities is for free if your treatment costs are the minimum of R200. Should you wish to utilize the facilities without having a treatment; a Day spa fee of R100 per person will be charged.

1.     Arrive 30 minutes before treatment

. We kindly request that guests arrive at least 30 minutes prior to spa treatment time in order to allow enough   time to prepare for the treatment and to complete a confidential consultation card. A late arrival will unfortunately result in spa treatment time being adjusted accordingly. Please note that pre-booking is essential!

2.     Bring along Swimwear

. Please bring along your swim wear if you wish to make use of any of the Spa’s facilities and treatments. We have a  Sauna, swimming pool and heated Jacuzzi.

3.     Gowns and crocs provided

. Guests will be issued with a gown and crocs upon arrival at the spa. We also have locker and changing facilities available for your convenience.

4.     Preparation

. We recommend that you use the Spa facilities prior to your treatment. The heat and relaxation time will enhance the benefits of your treatment by warming the muscles, opening the pores and encouraging a detoxifying effect in the body. Therapist will fetch you at hand and foot treatment room or from the lounge.

5.     Previous medical conditions

. Guests with a previous medical history of cancer, heart problems, high blood pressure, asthma, claustrophobia or ladies who are pregnant are advised to seek advice from their medical practitioner before booking any treatments at the Spa.

6.     Silence

. Kindly keep noise levels in and around the spa down in order to allow all guests to enjoy their spa experience.

7.     Mobile phones off

. Kindly keep mobile phones switched off or on silent when using the spa facilities

8.     Children

. The Spa holds an age restriction policy of 16 years.

9.     Cancellation policy

. When scheduling a treatment booking, you will be requested to provide us with credit card details in order to secure the booking. We have a cancellation policy of 24 hours. Kindly advise the spa of cancellation or changing of treatment times to allow us to assist other guests with bookings. In the event of late cancellations or failure to arrive, a 100% treatment charge will be made.

Opening Hours: Monday to Sunday: 07h00 to 19h00.

Guests are invited to make use of our Bar and Restaurant facilities to enhance and compliment their spa experience.

PLEASE NOTE: Prices are subject to change without notice.
 
 
Regards.
Gerhard & Marie Lombard, Melanie Moolman
De Oude Kraal Country Estate
Tel:+27(051)5640636        +27(051)5640733
Fax:+27(051)5640635
E-mail: info@deoudekraal.com
Website: http://www.deoudekraal.com/
TGCSA 4 Star Country House
 
Members of:
Portfolio Retreats Collection
 
The Good Cooks and their Country Houses
 
American Express Platinum Fine Dining Programme